Privacy Policy

Arcana ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.shoparcana.ca (the "Site"). By using our Site, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

· Personal Information: Name, email address, mailing address, phone number, payment details, and other information you provide when making a purchase or signing up for an account.
· Non-Personal Information: Browser type, device type, IP address, and other analytics data collected through cookies and similar tracking technologies.
· User-Generated Content: Any content you submit, such as reviews, comments, or messages.

How We Use Your Information

We use your information for the following purposes:
· To process and fulfill orders, payments, and refunds.
· To provide customer support and respond to inquiries.
· To improve our Site, products, and services through analytics and user feedback.
· To send promotional materials and updates (you can opt-out anytime).
· To comply with legal obligations and prevent fraudulent activity.

How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with:
· Service Providers: Third-party vendors who assist with payment processing, shipping, marketing, and analytics.
· Legal Compliance: Authorities if required by law, such as in response to legal processes or to protect our rights.
· Business Transfers: In case of a merger, sale, or transfer of assets, your information may be included as part of the transaction.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your experience. You can control or disable cookies through your browser settings.

Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is 100% secure.

Your Rights & Choices

· You can access, update, or delete your personal information by contacting us.
· You can opt-out of marketing emails by using the "unsubscribe" link in our communications.
· You can request details on how your data is used and stored.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.

Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at contact@arcananaturals.ca

By using our Site, you acknowledge that you have read, understood, and agreed to this Privacy Policy.