SHIPPING & RETURNS

GENERAL SHIPPING INFO
We currently ship within Canada. If you're outside this region and interested in our products, please contact us at contact@shoparcana.ca to discuss special arrangements.

Processing Time · Orders are processed within 1-2 business days
Delivery Time · Standard shipping typically takes 3-7 business days within Canada

RETURNS & EXCHANGES
We want you to absolutely love your purchase! If for any reason you're not fully satisfied, we’re here to assist you. For safety and hygiene reasons, we are unable to accept returns on opened or used skincare products. However, if your order arrives damaged or incorrect, please contact us within 48 hours, and we'll make it right.

Eligibility · Returns and exchanges are accepted within 14 days of delivery.
Condition · Products must be unused, unopened, and in original packaging.
Refunds · Once approved, refunds will be issued to the original payment method. Shipping fees are non-refundable.
Process · To initiate a return, please email us at contact@shoparcana.ca with your order number and reason for return.